Loading...
Skip to main content
 

Oracle Software Delivery Cloud Frequently Asked Questions


If you are attempting to access technical documentation, developer resources or installation documents, please visit the Oracle Technology Network.

For questions related to support, including patches, updates and maintenance releases, visit My Oracle Support.

If you are having issues returning results on your search,
it could be that the search term you are using is not recognized by the system or the Product/Release you are looking for is not currently available on the Oracle Software Delivery Cloud.
  • Attempt using fewer words in your search. When you enter a smaller search term, a suggested list of values will populate and several options will appear that might satisfy your requirements. It could be that the Product or Release name is entirely different than the search term you are accustomed to using. Adjusting your query may solve this issue. If you are still unable to find the Product or Release, you might be looking for an outdated item which is no longer available on the Oracle Software Delivery Cloud. You can submit a non-technical media request for this software directly to My Oracle Support.

General instructions for downloading from the Oracle Software Delivery Cloud:
  1. Sign in with your Oracle account. If you do not have one, register for an Oracle account.

  2. When the search page appears, specify if you would like to search by Products, Releases, or All entries.

  3. Enter the Product or Release name and specify which Platform is required. Repeat as necessary until your Download Queue is ready; click 'Continue'.

  4. On the next page, review the Release(s) scheduled for download and click 'Continue'.

  5. Accept the applicable Terms and Restrictions.

  6. On the File Download window, you may download each file individually by clicking on the file name or you may download only files you select by choosing the appropriate checkboxes and clicking 'Download'. This will initiate the download manager.

Note: Oracle recommends that you use a download manager to download these files.
You can either use the provided download manager or a third-party download manager of your own choosing.

Outlined below, please find a list of frequently asked questions regarding the navigation and use of the Oracle Software Delivery Cloud. If your question is not addressed below, please contact Software Delivery Customer Service.

Getting Started

Why do I need to validate my email address?

How do I validate my email address?

How do I update my Oracle Account?

How do I update the email address or change the username on my Oracle account?

What should I do if I am having trouble with my Oracle account?

Detailed Instructions

What do I enter in the search field?

Why are there checkboxes on top of the search field?

I've selected my Product and/or Release. What's next?

What will the 'Remove All' button do?

How do I select other Release versions?

Can I see further details about the Release(s) listed?

What is a download manager?

Common Issues

I can't find the software Im looking for! What do I do?

I don't see the whole screen; how do I move on with my selection?

I am unable to select an alternate Release. What's wrong?

I don't need to download all of the files shown; can I download one or two of them?

The 'Download' button is grayed out and I cannot click the button. What do I do now?

The 'Download' button is blue and enabled, but I am unable to download using the download manager. How can I access my software?

I expected to see more downloads than what was presented to me in the File Download window. Why are certain downloads not provided?

What browsers are officially supported?

The instructions I have for downloading my software seem to be inaccurate. Why is that?

What is the Export Validation process and what happens if I've been denied access to the site?

Download and Install

Why am I getting a 0-byte File?

Why am I getting connection errors while downloading?

What are the disk space requirements for downloading products?

Can I use FTP to download files?

Why do some products require a password to download and how do I obtain a password?

Why are the Self-Study Courses password protected?

How do I obtain license codes, keys, or software protection codes?

Does Oracle provide a download manager?

How do I download files using WGET?

How do I extract a zip file?

How do I now install the products after I have unzipped the zip file?

How do I now install the product after I have downloaded an ISO file?

What is the 'View Digest Details' link?

How do I know if my file downloaded correctly?

What should I do if I still have a download issue?

Additional Information

Is software acquired by Oracle available on the Oracle Software Delivery Cloud?

Where can I find older versions of Oracle products?

Where can I find Oracle applications for mobile devices?

When is the Oracle Software Delivery Cloud updated?

How do I get third-party software required to run my application?

Contacting Oracle

How do I contact Software Delivery Customer Service?

Whom do I contact to provide Oracle with feedback regarding the Oracle Software Delivery Cloud?

Resources for information on Pricing, Licensing, Products, Services, and Technical Support

Where can I get additional technical documentation for Oracle products?

Where do I get technical support?

How can I get information regarding licensing, support and other purchasable products?

Where can I get copyright information for embedded third-party products?

Where can I learn about Oracle's Lifetime Support Policy?

Where can I get access to developer resources?

How can I get training on Oracle products?

How do I find out about Oracle's educational initiatives for students?

Getting Started

Why do I need to validate my email address?
Oracle must ensure your email address is valid for the following reasons:
  • To comply with Oracle's strict security standards regarding customer data.
  • To help Oracle prevent malicious account creation.
  • To ensure Oracle has a way to communicate with you in the event you need our assistance.

How do I validate my email address?
A) New Oracle accounts:
  1. After you create a new Oracle account, you will be sent an email to the address specified in your Oracle account. Click the 'Account Verification link' included in the email to confirm that you are the owner of the account.
  2. After you have verified your account, the verification will be reflected on your Oracle account page. Note that you have five days from the time of account creation to verify your email account. If you do not verify your account within five days, you must sign in to your Oracle account page and click the 'Please Verify Account' link to generate another verification email.
  3. You are now ready to use the Oracle Software Delivery Cloud.

B) Existing Oracle accounts: If you have an existing Oracle account but have not validated your email address, you must validate your email address before using the Oracle Software Delivery Cloud.
  1. To validate your email address, sign in to your Oracle account page, then click the 'Please Verify Account' link.
  2. An email will be sent to the address specified in your Oracle account. Click the 'Account Verification link' included in the email to confirm that you are the owner of the account.
  3. After you have verified your account, the verification will be reflected on your Oracle account page. Note that you have five days from the time of account creation to verify your email account. If you do not verify your account within five days, you must sign in to your Oracle account page and click the 'Please Verify Account' link to generate another verification email.
  4. You are now ready to use the Oracle Software Delivery Cloud.

How do I update my Oracle Account?
You can update your Oracle account information any time by going directly to your
Oracle account page.

How do I update the email address or change the username on my Oracle account?
Oracle has standardized the use of an email address as the username for Oracle accounts. It is possible with some older Oracle accounts that there are inconsistencies between the email address and username. To update the email address or change the username on your Oracle account:

  • Go to your Oracle account page and click the 'Edit' link to the right of your current Username.

  • Update the New Username field with your correct email address. Once you've made the necessary changes, click the red 'Continue' button to save your updates.

  • A pop up will confirm the changes and ask you to sign out of the current session. Then, an email will be sent to the new address specified in your Oracle account. You will be asked to click the 'Account Verification link' included in the email to confirm that you are the owner of the account.

  • After you have verified your account, the verification will be reflected on your Oracle account page. Note that you have five days from the time of account creation to verify your email account. If you do not verify your account within five days, you must sign in to your Oracle account page and click the 'Please Verify Account' link to generate another verification email.

What should I do if I am having trouble with my Oracle account?
Follow these steps if you are having issues with your Oracle account:

Detailed Instructions

What do I enter in the search field?
The search field is used to find the downloads you need. You may opt to search by Product name, Release name, or both, by selecting the search parameters in the list of values that precedes the search field. Enter a keyword or the entire Product or Release name to receive a list of values that match your query. If you are having difficulty finding the Product or Release you wish to download, try limiting your keyword search.

For example, if you are looking for Oracle E-Business Suite software to download, you could input 'E-Business' into the search field, opting to search for both Products and Releases to enhance your return. All Products and/or Releases related to the Oracle E-Business Suite would be displayed for your selection, even those not directly titled 'Oracle E-Business Suite'.


Why are there checkboxes on top of the search field?
The boxes above the search field assist in fine tuning your Product search. The checkboxes do not enhance the search results when searching by Release. If opting to search through All items with your keyword(s), please keep in mind that the results will vary between categories. While the default selection is for 'Programs', you may select additional boxes to broaden your search or fewer boxes to limit it.

For example, if you are looking for a particular Self-Study course, there is no need to leave the 'Programs' box checked. Simply uncheck that box and check the 'Self-Study Courseware' box.


I've selected my Product and/or Release. What's next?
After you've selected the item you wish to download, you will need to select from the list of available platforms by using the 'Select Platform' button to the right of the search field. Only those platforms with which the Product/Release is compatible will display. After you've chosen the Selected Item/Platform combination, the selection will appear in the Download Queue below the search field. Feel free to enter multiple selections in your Download Queue. Once you are satisfied with the selections in your Download Queue, click 'Continue' to move on to examine the Releases scheduled for download.


What will the 'Remove All' button do?
The 'Remove All' button will delete all of the selections that you've entered into your Download Queue. Take care not to use the 'Remove All' button unless you wish to begin your search again.


How do I select other Release versions?
Below the Release name, if another version is available on the Oracle Software Delivery Cloud, there will be a link that states: 'Select Alternate Release...' Once that is selected, click on the arrow to the right of the field and the available Alternate Releases will appear. Select the appropriate Release. If you searched for and selected a Release from the search field on the first page, you will not be provided with the option to select an alternate Release. In essence, the available alternate Releases were shown on the first search page. If you chose the incorrect Release, simply click on the 'Return to Search' link at the bottom of the screen to fine tune your selections.


Can I see further details about the Release(s) listed?
Yes; next to each Release name, on the left hand side, there is an arrow that allows for the Release to be expanded. When you expand the Release information, you will be able to see the different functionality included with the download. Again, if you selected a Release from the search field on the first page, you will not be provided with this option. The Release search will automatically provide specific functionality, whereas a Product search may include several different sets of functionality which can be seen at this juncture.

If you do not wish to include all of the downloads within the subset or have changed your mind about a particular functionality that has been selected, you can uncheck the box next to the unwanted item and it will not be presented at the time of download.


What is a download manager?
A
download manager is an application that enables you to download multiple files at the same time and to pause or resume file download. Download managers can help if you are having trouble completing a download, or want to queue up several files for unattended downloading.

The Oracle Software Delivery Cloud has a built-in download manager that you can use to download multiple files. Alternately, you may use a third-party download manager. While Oracle does not provide or certify the use of any third-party download manager, we recommend choosing one that is rated for the file size that you are downloading.

Common Issues

I can't find the software Im looking for! What do I do?
It is possible that the search term you are using to find a specific download is not producing results because the system does not recognize it. The Oracle Software Delivery Cloud begins its search by Product (the licensed entity listed on your ordering document) or Release (the specific set of functionality to be delivered). If you do not have that specific information available, use smaller keywords to find a list of results that pertain to the Product or Release you wish to download.

For example, if you are looking to download Oracle E-Business Suite and not finding any results that seem accurate, enter the keyword 'E-Business' into the search field instead of the full name, opting to search for both Products and Releases to enhance your return. The keyword will return a list of results which include or reference the desired Product or Release.


I don't see the whole screen; how do I move on with my selection?
If you are not seeing the whole screen and are finding it difficult to navigate to the next page, it might be that your screen resolution is too large. Minimize your screen resolution to enhance the experience. Some browsers, although compatible, do not adjust appropriately. Try changing your screen resolution or text size to shrink the content.


I am unable to select an alternate Release. What's wrong?
There are several reasons why you might not see an option to select an alternate Release:



I don't need to download all of the files shown; can I download one or two of them?
Yes; you may download files individually by clicking on the file name. If you wish to download more than one file, you can select the checkboxes next to the desired file(s) and utilize the download manager.

The 'Download' button is grayed out and I cannot click the button. What do I do now?
There are several reasons why the 'Download' button might not be accessible.
  1. The files you are attempting to download are password protected.
      If you have a password, enter it in the designated box to enable the download. If you require a new password, click the 'Need a Password?' link on the File Download window. After completing the Request Password Form and including your customer number, our Software Delivery Customer Service team will respond with a new password within one business day.
  2. The files you are attempting to download require an order number.
      If you have an order number, enter it in the designated box to enable the download.
  3. There is only one file shown in the download window.
      If there is only one file available for download, the download manager is not required and thus, will show as inactive. Simply click on the part number to the file description to download the single file.
  4. The browser with which you accessed the site is not fully compatible with the Oracle Software Delivery Cloud. Please refer to the list of approved browsers and try again.
    If you have determined that the above items do not apply to your attempt at using the 'Download' button, please contact Software Delivery Customer Service for further information.

    The 'Download' button is blue and enabled, but I am unable to download using the download manager. How can I access my software?
    If you are having issues with the efficacy of the download manager, please try the steps below to circumnavigate the problem.
    • Problem: I click the 'Download' button, but nothing happens.
    • Solution: The download manager pops up in a separate window and will prompt you to choose a location. If you do not see this alternate window, chances are the pop up is not working effectively.
      1. Make sure your pop up blocker is disabled.
      2. Check behind all of your open windows, as the download manager window will sometimes pop up behind other open windows.
    • Problem: The download manager window appears, but when I choose a location to save to, I am prompted to save to another location.
    • Solution: The software that you are attempting to download might need more room than is available in the desired location.
      1. Make sure you have enough space to save to your preferred location. The total size of the downloads will be clearly displayed at the bottom of the Download window.
      2. Attempt to save to an alternate location with additional space.
    • Problem: The download manager window appears, but I receive an error message that states 'Access Denied.'
    • Solution: Depending on your internal set up, there is a chance that you do not have access to download/install additional software on your machine.
      1. Confirm you have access to download and install software on your machine.
    If your problem persists, please uninstall the Akamai NetSession Interface, then try the download again using the 'Download' button (including re-installing the Akamai portion). To uninstall the Akamai NetSession Interface, please follow the directions below:
    1. In the Windows Control Panel, run Add or Remove Programs
    2. Select Akamai NetSession Interface
    3. Click Change/Remove, then click Yes to confirm your choice
    If, after these troubleshooting tasks have been executed, you are still unable to access your software using the download manager, please email
    Software Delivery Customer Service for additional assistance. Remember, you can also download single files by clicking on the individual part number.

    I expected to see more downloads than what was presented to me in the File Download window. Why are certain downloads not provided?
    Oracle is currently reorganizing the way that downloads are presented on the Oracle Software Delivery Cloud. There might be some instances where all of the expected components are not packaged together within one Product. If the Product you are searching for utilizes this updated organizational system, it will be necessary for you to search for all necessary components through the search field and include them in the Download Queue for the final download. If you opted to search by a Release, this does not apply.


    What browsers are officially supported?
    Oracle Software Delivery Cloud supports the following browsers:
    • Internet Explorer 7 through 10
    • Mozilla Firefox 10 ESR and higher
    • Chrome 19 and higher
    • Safari 4 and higher
    Other browsers may work. However, if you encounter any unusual behavior use one of the supported browsers noted above.


    The instructions I have for downloading my software seem to be inaccurate. Why is that?
    The instructions you have may be outdated. Please visit the
    Oracle Technology Network for the most recent installation instructions. If the instructions provided still do not seem to be accurate, please contact the Software Delivery Customer Service team.

    What is the Export Validation process and what happens if I've been denied access to the site?
    Oracle is obligated to comply with all export laws of the United States and applicable export laws and regulations ('Export Laws') to ensure that commodities and technical data will not be exported to a destination, entity, or individual to which shipment is prohibited, or for any purpose prohibited by the U.S. Export Administration Regulations (EAR) or other Export Laws.

    If you were redirected to a page titled Export Validation, you may experience temporary delays when accessing the Oracle Software Delivery Cloud due to the Export Validation process. You will receive an email notification when your account has been cleared for access. Export Validation occurs regularly, however, if the delay presents a significant issue for your operations, please contact
    Software Delivery Customer Service to request the screening process be expedited.

    Download and Install

    Why am I getting a 0-byte File?
    If the file that you are trying to download is larger than 2GB and you are accessing the Internet using a 32-bit proxy server, the file will not download properly. To remedy this issue, download the file again using a computer that does not use a proxy server to access the Internet.


    Why am I getting connection errors while downloading?
    Intermittent problems happen regularly on the Internet for a variety of reasons. If you are getting connection errors while downloading, close your browser, wait a few minutes, restart your browser, then download again.

    If you are downloading through a firewall or proxy server, contact your system administrator to make sure downloads are allowed through the firewall and that your system is configured properly to allow downloads.

    If you are using a dial-up modem and an internet service provider (ISP), contact your ISP's technical support group, explain the problem, and ask them for assistance.


    What are the disk space requirements for downloading products?
    The Oracle Software Delivery Cloud Software File Download window displays the size for each file. Make sure there is enough free space in the directory to which you want to download the files.


    Can I use FTP to download files?
    No. For various license and export control reasons, Oracle Software Delivery Cloud downloads are only available through Hypertext Transfer Protocol (HTTP) and
    WGET.

    Why do some products require a password to download and how do I obtain a password?
    Some Products are not available without prior purchase. If you require a new password to access a password protected Product, click the 'Need a password?' link on the File Download window and complete the 'Request Password' form, including your customer number or order number, and Support Identifier. Software Delivery Customer Service will respond within one business day.


    Why are the Self-Study Courses password protected?
    Self-Study courses are not available without prior purchase from Oracle University. If you are interested in purchasing a Self-Study course, contact an
    Oracle University Sales Representative.

    How do I obtain license codes, keys, or software protection codes?
    Some Products require a form of license code for installation and use. You can find information about Product-specific license codes on the
    Oracle License Codes website or in the Quick Installation Guide where applicable. If you are unable to locate the license code for a Product, contact Oracle License Code Support.

    Does Oracle provide a download manager?
    If you have more than one download file, Oracle provides a download manager, hosted by Akamai, which is launched automatically when you select the 'Download' button on the File Download window.

    This provided download manager is only certified for use on Windows and Apple MAC OSX platforms.

    Please note, if you are blocking pop-ups, you will need to enable pop-ups for the Oracle Software Delivery Cloud in order to use the provided download manager. You will also need to keep the download manager window open for the entire duration of the download.

    A) First Time Users: If you have not previously used the provided download manager, you will need to first install the Akamai NetSession Interface.
    1. Click on the 'Download the installer' link on the download manager window to save the installation file.

    2. Navigate to where you saved the installation file and double-click on it to run the installation program.

    3. Agree to the 'Akamai NetSession Interface End User License Agreement', then click the 'Next' button to begin installation.

    4. Once the installation is complete, you will be prompted to select a folder to place the download files. You can also create a new folder for the download files at this time.

    5. Once a folder has been selected, the download will begin. Progress of the download can be monitored within the download manager window.

    B) Repeat Users: Once you have installed the Akamai NetSession Interface, for subsequent uses of the provided download manager, you will just need to click on the 'Download' button to be prompted to select a folder and initiate the download.


    How do I download files using WGET?
    WGET is a UNIX download utility. The 'WGET Options' link enables you to create a WGET download script that you can save as a file or open the script and copy to the clipboard. This WGET script can then be run to download files using any Unix, Linux, Windows or Mac machine equipped with WGET functionality.

    Note: The WGET download script is intended for advanced users. In most cases, there are no messages to indicate that an error has occurred. Before using the WGET script, you should be familiar with the WGET command and WGET log files. You should also be familiar with UNIX file management, know how to edit, delete, and copy UNIX files, create and edit shell scripts, change execute privileges in UNIX, and understand HTTP error codes.
    1. In the File Download window, click "WGET Options". The WGET Options window appears. Note: You must maintain an active Oracle Software Delivery Cloud session to execute the script and download the files.
    2. Click ''Download .sh'' to open the download dialog box. Click ''Save file'' to download the shell script, or click ''Open With'' to copy the script contents to the clipboard.
    3. Click ''Return to file Window'' in the WGET Options window.
    4. Open the .sh file in a text editor or paste the contents of the clipboard to a text editor.
    5. If WGET is installed in a different location in your environment, edit the path on the 'WGET=/usr/bin/wget' line.
    6. If necessary, edit the path of the log directory.
    7. Save the WGET script.
    8. Use the chmod command to add execute privileges to the script, for example chmod u+x filename.sh where ''filename'' is the name of the WGET.sh file.
    9. Enter the following command to run the script and download the files:
      $sh filename.sh
    10. Enter your SSO username and password when prompted

    Note: The WGET download script does not provide feedback about whether or not the script was successful. View the log file to verify that the download was successful or to troubleshoot problems. The log file location is recorded in the script, on the LOGFILE= line.

    Possible outcomes of the WGET script:
    • Download was successful.
    • A zero byte file is returned: a zero byte file indicates that the script failed, for example: -rw-r--r-- ` userx g920 0 Sep 2 17:10 V12345-01.zip. Check file permissions. You should have execute permissions for the file to run properly (example: -rwxr--r--). [Note: Delete any zero byte files before rerunning the script.]
    • The following message appears in the log file - HTTP request sent, awaiting response... 403 Forbidden. (Date & Time Stamp) ERROR 403: Forbidden: your company''s firewall may prevent WGET from downloading the files.


    How do I extract a zip file?
    If you downloaded one or more zip files, you must extract the contents of the files using a file extraction utility. Note that many of the zip files downloadable from the Oracle Software Delivery Cloud are larger than 2GB. To unzip these files, you must use a file extraction utility that can handle compressed zip files larger than 2GB. Ensure the file extraction utility of your choice can handle unzipping these larger Files.

    You must unzip the file on the platform for which it was intended. For example, if you download the file for the Oracle Solaris on SPARC version of Oracle Database, you must unzip the file on an Oracle Solaris on SPARC system. If you unzip the file on a Windows system and then move the stage area to an Oracle Solaris on SPARC machine, the file in the stage area will be corrupt because Windows will not preserve the case sensitivity or the permission bits of UNIX filenames.


    How do I now install the products after I have unzipped the zip file?
    First, verify that the file size of your downloaded file matches the file size displayed on the Oracle Software Delivery Cloud.

    To install from CD or DVD, unzip each zip file to its own temporary directory then create a separate CD or DVD from the contents of each directory. Do not burn a CD or DVD containing the zip file itself. You must have the unzipped contents of the zip files to perform the installation.

    To install from your hard drive, refer to the installation guide for your platform. These guides are available in the documentation section of
    Oracle Technology Network.

    How do I now install the product after I have downloaded an ISO file?
    If you downloaded one or more ISO files, you must use your favorite DVD burning software to write the image directly to a DVD to install the product.


    What is the 'View Digest Details' link?
    Clicking the 'View Digest Details' link on the File Download window enables you to view MD5 and SHA-1 data for all of the files displayed for a product. The MD5 and SHA-1 message digest functions are two of the more well-known and commonly used algorithms. MD5 produces a 128-bit digest while SHA-1 produces a 160-bit digest.

    A message digest (also known as a checksum or hash) is used to verify that data has not been altered in transit. It is a one-way operation that transforms a binary message (for example, a product patch) of any length to a shorter, fixed-length value. It is used to verify data integrity by running a hash operation on the binary message after it is received. The computed message digest is compared to the value that has already been posted. If the two values match, this indicates that the data has not been altered.


    How do I know if my file downloaded correctly?
    After you have completed your download, you can verify that the download was correct using one of the following options:
    • Verify that the file size of your download matches the file size displayed on the Oracle Software Delivery Cloud.
    • Verify the Message Digest 5 (MD5) and Secure Hash Algorithm-1 (SHA-1) data found by clicking the 'View Digest Details' link on the File Download window matches.

    What should I do if I still have a download issue?
    If you still have a problem downloading your Products, contact
    Software Delivery Customer Service for assistance.


    Additional Information

    Is software acquired by Oracle available on the Oracle Software Delivery Cloud?
    Yes, software acquired by Oracle is available on the Oracle Software Delivery Cloud. The availability date is based on the integration schedules.


    Where can I find older versions of Oracle products?
    If you need an older version of an Oracle product that is not available on the Oracle Software Delivery Cloud, you can submit a non-technical media request through
    My Oracle Support for electronic delivery.

    Please keep in mind that access to older products not available on the Oracle Software Delivery Cloud requires a current product support contract.

    Where can I find Oracle applications for mobile devices?
    A number of Oracle applications for mobile devices are not available on the Oracle Software Delivery Cloud. Please visit the application marketplace for your device to download Oracle's latest offerings.


    When is the Oracle Software Delivery Cloud updated?
    Content changes to the Oracle Software Delivery Cloud typically occur between the hours of 12 am and 2 am (PST). If you are downloading during these hours, and your download is interrupted, please wait a few hours for the latest download files to become available for your desired Product. If you continue to have issues downloading, contact
    Software Delivery Customer Service for assistance.

    How do I get third-party software required to run my application?
    Where applicable, most third-party software components are included in the Product download. Be sure to read the Product documentation included in your download for specific instructions. Some required open source software is available to download at the
    Open Source Software website or may be available from third parties.


    Additional Help

    How do I contact Software Delivery Customer Service?
    If you did not find the answer to your question in the Oracle Software Delivery Cloud FAQ page, contact Software Delivery Customer Service via email at
    edelivery_ww@oracle.com, or through the phone number for your country listed in the following table:

    CountryPhone Number
    Argentina*00-800-2267-2253
    Australia*0011-800-2267-2253
    Belgium*00-800-2267-2253
    Brazil*0-800-891-6452
    Canada*1-866-322-0656
    China*86-10-6106 6627
    Colombia*8005-1-80320
    Cyprus*8009-7185
    Denmark*00-800-2267-2253
    Dominican Republic*1-888-751-8223
    Finland*00-800-2267-2253
    France*00-800-2267-2253
    Germany*00-800-2267-2253
    Greece*00-800-1809-2011883
    Hong Kong*001-800-2267-2253
    Hungary*00-800-2267-2253
    Ireland*00-800-2267-2253
    Israel*00-800-2267-2253
    Italy*00-800-2267-2253
    Jamaica*1-866-322-0656
    Japan*0120-658883
    Korea, Republic of*00-0800-2267-2253
    Luxembourg*00-800-2267-2253
    Malaysia*00-800-2267-2253
    Mexico*001-866-322-0656
    Netherlands*00-800-2267-2253
    New Zealand*00-0800-2267-2253
    Norway*00-800-2267-2253
    Peru*0800-52-401
    Philippines*00-800-2267-2253
    Poland*00-800-111-3605
    Portugal*00-800-2267-2253
    Singapore*001-800-2267-2253
    South Africa*0800-99-4176
    South Africa*00-800-2267-2253
    Sweden*00-800-2267-2253
    Switzerland*00-0800-2267-2253
    Taiwan*00-800-2267-2253
    Thailand*00-0800-2267-2253
    Trinidad & Tobago*1-800-201-1883
    United Kingdom*00-800-2267-2253
    United States*1-866-322-0656
    All other countries outside the United States+1 650-506-5033
    (Please note this number is not toll free.)
    *Denotes a toll free number

    Whom do I contact to provide Oracle with feedback regarding the Oracle Software Delivery Cloud?
    To provide feedback regarding the Oracle Software Delivery Cloud or our services, please contact
    Software Delivery Customer Service.

    Resources for information on Pricing, Licensing, Products, Services, and Technical Support

    Where can I get additional technical documentation for Oracle products?
    The latest technical documentation is available on
    Oracle Technology Network.

    Oracle Japan customers can find the latest technical documentation on Oracle Technology Network Japan.

    Where do I get technical support?
    The latest support information, including patches, updates, and maintenance releases for Oracle's acquired companies is available on
    My Oracle Support.

    How can I get information regarding licensing, support and other purchasable products?
    To contact an Oracle representative regarding Oracle products and services,visit the
    Contact Oracle website.

    Where can I get copyright information for embedded third-party products?
    Third-party copyright information can be found within the product documentation section of the
    Oracle Documentation website.

    Where can I learn about Oracle's Lifetime Support Policy?
    For information about Oracle's Lifetime Support Policy go to the Oracle
    Lifetime Support Policy website.

    Where can I get access to developer resources?
    Oracle developer resources are available on the
    Oracle Technology Network website.

    Oracle Japan customers can access developer resources on the Oracle Technology Network Japan website.

    How can I get training on Oracle products?
    Get educated directly from those who know Oracle technology best,
    Oracle University.

    How do I find out about Oracle's educational initiatives for students?
    Oracle offers an educational program,
    Oracle Academy.